Refund policy

Return & Refund Policy

Last Updated: August 1, 2026

At LIVFRESH, we are committed to providing high-quality oral care products and ensuring our customers are satisfied with every purchase. If you are not completely satisfied, we're here to help.

30-Day Satisfaction Guarantee

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in its original packaging.

  • The product must be returned within 30 days of delivery.

  • Proof of purchase or your order number is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Opened or used toothpaste tubes.

  • Products damaged due to misuse or improper storage.

  • Gift cards or promotional items.

If your order arrives damaged or incorrect, please contact us immediately so we can make it right.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please email us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Once reviewed, we will arrange a replacement or issue a refund at no additional cost.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong product was shipped.

  • The item arrived damaged or defective.

  • The return is the result of our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled only before they have been processed for shipment. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: info@trylivfresh.us

Headquarters:
2546 E 2nd St Ste 400
Casper, WY 82609
United States

Our customer support team will be happy to assist you and respond as quickly as possible.